CRUZ RODRÍGUEZ, Ignacio Javier; GALÁN FIGUEROA, Javier. Determinants of consumer complaint behavior in Mexico. Acta Universitaria, [S. l.], v. 29, p. 1–17, 2019. DOI: 10.15174/au.2019.2076. Disponível em: https://www.actauniversitaria.ugto.mx/index.php/acta/article/view/2076. Acesso em: 6 may. 2026.