VÁSQUEZ RIVERA, Oscar Iván; MADERO GÓMEZ, Sergio. Human-machine interaction from sociotechnical theory in the context of the service sector. Acta Universitaria, [S. l.], v. 36, 2026. DOI: 10.15174/au.2026.4826. Disponível em: https://www.actauniversitaria.ugto.mx/index.php/acta/article/view/4826. Acesso em: 9 sep. 2026.