Employees’ performance in a Mexican government agency depends on satisfaction with feedback

Abstract

LKnowledge on the impact of feedback orientation measures and the effect of satisfaction with feedback on performance is scarce. Therefore, the aims of this study were: to identify the influences of feedback utility, accountability, self-efficacy and social awareness on satisfaction with feedback; and to define the effect of satisfaction with feedback on performance through regression analyses for the case of employees of a Mexican government agency. Then, two questionnaires were designed and applied. The first one considered the feedback orientation scale and 76 employees. The second questionnaire involved measures of in-role behavior and five managers. Almost 87% of the employees’ satisfaction with feedback variation is explained by the direct additive effects of utility, accountability, self-efficacy, and social awareness. The employees’ performance variation depends on satisfaction with feedback.